Pfizer Canada Inc. (Trade)
Return Policy (RX Only)

It is the company's desire to maintain a just policy regarding merchandise which the customer, for various reasons, may wish to return for credit. However, it is necessary to define certain reasonable restrictions.

General Return Conditions

Pfizer Canada Inc. product returns are to be shipped FRIEGHT PREPAID to the wholesaler from which the goods were purchased or to:

Med-Turn International Inc. (MTI)
2121 McCowan Road
Toronto,  Ontario
M1S 3Y6

The customer and not Pfizer Canada Inc. have responsibility to ensure that the returned goods are shipped in compliance with applicable law. The customer retains title to the goods until received by the wholesaler or MTI. An MTI Return Form must be filled out completely and included with the return. MTI return forms are available from MTI on their web site at www.returns.org. In the event that goods are returned collect to MTI, this amount (plus applicable taxes) will be deducted from the associated credit transaction.

Only items eligible for return may be shipped for return without prior authorization from Pfizer Canada Inc. All other returns must receive prior authorization from Pfizer Canada Inc. All other returns must receive prior authorization before goods may be returned.

Pfizer Canada Inc. reserves the right to have destroyed any returned goods deemed ineligible for credit or unfit for sale.

Returns which are ineligible for credit will not be returned to the customer.

Sales representatives are not permitted to pick up or transfer merchandise for credit or exchange.

Credit will be issued only if the amount to be credited exceeds $25.00.

Items Eligible for Return

• Expired and shortdated products in original packages provided they are within three (3) months of expiry and twelve (12) months after expiry.
• A product that is recalled.
• Products having a manufacturing defect.
• All discontinued Pfizer Canada Inc. products will be eligible for credit up to twelve (12) months beyond expiration date.

Part bottles/packages must be at least 1/4 full:

0 to 24% part bottle...... No credit
25 to 49% part bottle..... 25% of eligible amount
50 to 74% part bottle..... 50% of eligible amount
75 to 99% part bottle..... 75% of eligible amount
 

Credit Value

Wholesalers, Existing Direct Purchase Hospitals and Retail Pharmacies
Returns will be credited at 100% of the unit selling price as of January 1, the previous year, plus applicable taxes.

Retail Pharmacy Purchases via Wholesaler
Returns will be credited at 95% of the unit selling price as of January 1, the previous year, plus applicable taxes.

Tender Products
Credit for products purchased on tender will be based on current tender price unless accompanied by proof of original purchase to support otherwise.

Items Not Eligible for Credit or Return

Products NOT expired (prior to 6 months limit).

Returned goods not in original packaging or goods which have been repackaged, overlabelled, price stickered or reconstituted.

Products which have been damaged due to improper storage conditions.

Goods which have been tampered with in any way, including packages damaged by fire, water or an act of God.

Goods purchased on a non-returnable basis.

Products acquired as a result of a fire or bankruptcy sale.

Merchandise obtained via diverted or other means, including products imported from outside of Canada.

Merchandize ordered in error but not reported within 5 working days nor returned within 10 days notification receipt by CSC.

Sample of Clinical Evaluation Packages provided by Pfizer Canada Inc.

Dated products returned more than 12 months after expiration.

Product Complaint

When goods are returned by a customer because of manufacturing defect, the Retailer should immediately notify Pfizer Canada Inc. C.S.C (1-514-426-7430 or 1-800-387-4947) of the complaint and return the goods directly to Pfizer Inc.

Please refer to the Eligible Products to check the eligibility of product returns by DIN or UPC.