Eli Lilly Canada Inc. Return Policy Expired Goods Items Eligible for Return Product is eligible for credit only when returned by a Lilly authorized distributor (other dispensers must return to their point of purchase) if Expired and received by Lilly's returns processor within 12 months after expiry Returned in its original packaging Product is not eligible for credit if Forteo, Humatrope or obtained through the Special Access Programme Products of good dating Product expired more than 12 months Products damaged by fire, smoke, heat or water resulting from a fire or other hazards Damaged or incorrect shipments other than shipments from Lilly Products ordered in error by customer, Products marked "Non-returnable", "Professional Sample", "Professional Package", "Clinical Trial Package", or with similar markings or special labels Distress merchandise, such as items purchased from a bankruptcy sale, going-out-of business sale, fire sale, or other merchandise generally considered under the classification "Distress Merchandise" Products obtained other than through a Lilly Canada authorized distributor or other means including imported products Opened or dispensed packages of Oncolytic and/or Cytotoxic products, vials, cartridges or pens Exceptions to the above include Damaged or incorrect shipments during shipment from Lilly only Product complaints and recalls Note: Product received by Med-Turn that is ineligible for credit will not be returned to the sender or replaced. Credit Value Return of expired retail products will be reimbursed at 95% of the current list price or of the last list price if the product has been discontinued Credit for opened packages will be credited as follows: 0 - 0.25 No Credit 0.26 - 0.50 25% 00.51 - 0.75 50% 0.75 + 75% Partial returns of outdated Oncolytic and/or Cytotoxic products, vials, cartridges and pens are not eligible for credit Credit will only be issued if the amount credited exceeds $25 How to return Products for return are to be shipped to the dispenser's original point of purchase Hospital customers should return product according to the Hospital Returns Policy Eli Lilly Canada authorized distributors only: The customer is responsible for ensuring returned products are shipped according to applicable law and that the products comply with the return policy. Authorization to return expired Lilly products is not required (except of Narcotics and Controlled Drugs). Narcotic and Controlled Drug returns do require authorization from Med-Turn International. Returns are to be sent FREIGHT PREPAID to Med-Turn International at 2121 McCowan Road, Toronto, Ontario, M1S3Y6. If the product is shipped collect to Med-Turn the shipping charges will be deducted from the associated credit. Med-Turn Return Forms are available by contacting Med-Turn at 1-888-784-2323 from outside Toronto or 416-298-1234 from the Toronto area or on the web at www.returns.org Damaged or Incorrect Shipments Claims for damaged or incorrect shipments from Lilly must be reported to Lilly within 24 hours of receipt of the shipment. Authorization to return damaged or incorrect shipments is required and can be requested by contacting Eli Lilly Canada Customer Response Centre at 1-888-545-5972. Customer errors are not eligible for credit. Lilly retains the right to approve/disapprove requests for credit at any time. Product Complaints or Recalled Material For product complaints or recalled material, do not return product to Med-Turn. Please call Eli Lilly Canada Customer Response Centre at 1-888-545-5972 for instructions. Hospitals Return Policy Expired Goods Items Eligible for Return Product is eligible for credit only when returned by a direct Lilly hospital if Expired and received by Lilly's return processor within 12 months after expiry Returned in its original unopened packaging Product is not eligible for credit if Forteo, Humatrope or obtained through the Special Access Programme Products of good dating Product expired more than 12 months Products damaged by fire, smoke, heat or water resulting from a fire or other hazards Damaged or incorrect shipments other than shipments from Lilly or CPDN Products ordered in error by customer Products marked "Non-returnable", "Professional Sample", "Professional Package", "Clinical Trial Package", or with similar markings or special labels Distress merchandise, such as items purchased from a bankruptcy sale, going-out-of business sale, fire sale, or other merchandise generally considered under the classification "Distress Merchandise" Products obtained other than through a Lilly Canada authorized distributor or other means including imported products Opened or dispensed packages of Oncolytic and/or Cytotoxic products, vials, cartridges or pens Exceptions to the above include Xigris which is to be returned according to the product specific policy described in the Xigris Returns & Credit Policy Damaged or incorrect shipments during shipment from Lilly only Product complaints and recalls Note: Product received by Lilly or CPDN or your Prime Vendor that is ineligible for credit will not be returned to the sender or replaced. Credit Value Return of expired retail products will be reimbursed at 95% of the current list price or of the last list price if the product has been discontinued Credit for opened packages will be credited as follows: How to return The customer is responsible for ensuring returned products are shipped according to applicable law and that the products comply with the return policy. Authorization to return expired Lilly products is not required (except of Narcotics and Controlled Drugs). Narcotic and Controlled Drug returns do require authorization from Lilly, CPDN or your Prime Vendor. Returns are to be sent FREIGHT PREPAID to your point of purchase (CPDN or your Prime Vendor). If the product is shipped collect the shipping charges will be deducted from the associated credit. Damaged or Incorrect Shipments Claims for damaged or incorrect shipments from Lilly or CPDN must be reported to Lilly or CPDN within 24 hours of receipt of the shipment. Authorization to return damaged or incorrect shipments is required and can be requested by contacting Eli Lilly Canada Customer Response Centre at 1-888-545-5972. Customer errors are not eligible for credit. Lilly retains the right to approve/disapprove requests for credit at any time. Product Complaints or Recalled Material For product complaints or recalled material, do not return product to your point of purchase. Please call Eli Lilly Canada Customer Response Centre at 1-888-545-5972 for instructions.